Return & Exchange Policy
1. Overview
At Vayuveil, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a simple return and exchange process subject to the conditions below.
2. Eligibility for Returns
- Returns must be initiated within 7 days of the delivery date.
- The item must be unused, unwashed, and in its original condition with tags and packaging intact.
- Items purchased during sale events or with discount coupons are not eligible for return unless defective or wrong item received.
3. Exchange Policy
- Only size exchanges are allowed for eligible items.
- To initiate an exchange, return the original product and request a new size via email.
- Exchange is subject to product availability.
4. Non-Returnable Items
Returns and exchanges are not accepted for customized orders, innerwear, accessories, or any item marked as non-returnable.
5. Return Process
To initiate a return or exchange, email us at vayuveil@gmail.com with your order number and reason for return. Our team will guide you through the pickup or drop-off process.
6. Refunds
- Once the returned product is received and inspected, a refund will be processed to your original payment method.
- Refunds may take 7–10 business days to reflect in your account.
- Shipping and COD charges are non-refundable.
7. Contact Us
For any questions related to returns or exchanges, contact us at:
Email: vayuveil@gmail.com
Phone: 9879242633